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Questions, answered.

Answers on delivery, lead times, UK bed sizes, divan vs ottoman storage, fabrics and swatches, returns, warranty and the NHS10 discount.

Delivery, sizes & care

Everything you might ask

Where are Berkshire & Rowe beds made?

In the United Kingdom. Every bed, base and headboard is made to order — cut, framed and upholstered after you order, to your size, fabric and storage choice.

Where do you deliver, and is delivery free?

Free two-man delivery to mainland Great Britain, room of choice, usually within 3–10 working days. We do not currently deliver to Northern Ireland, the Scottish Highlands and islands, the Isle of Wight, the Isles of Scilly, the Isle of Man and the Channel Islands.

How long does delivery take?

Usually 3–10 working days from order, depending on the product and your postcode. We confirm your delivery date once your bed is in production.

What is the difference between a divan and an ottoman bed?

A divan is an upholstered base that can take drawers; an ottoman lifts on gas struts to reveal storage across the whole base. 10 of our 12 styles come in both. See divan vs ottoman beds.

What sizes do you offer?

Six UK sizes across bases, headboards and mattresses: 2'6 small single (75 × 190 cm), 3' single (90 × 190 cm), 4' small double (120 × 190 cm), 4'6 double (135 × 190 cm), 5' king (150 × 200 cm) and 6' super king (180 × 200 cm). See our UK bed size guide.

How much does a bed cost?

Divan bed sets with headboard start at £99 and ottoman bed sets at £249 (2'6 small single). Prices include VAT and free delivery; drawers, a taller headboard and mattresses are optional extras.

Do headboards come in two heights?

Yes: a 20" strutted headboard that bolts to the base, and a 54" floor-standing headboard that stands behind the bed. Both are sized to your bed width. See headboard heights explained.

Can I see the fabric before I order?

Yes. We offer 30 colours across 4 fabrics, and every colour is available as a swatch for £2, charged at cost. Order swatches.

How does the Sleep Therapy mattress arrive?

Vacuum-packed and rolled in a box. Unroll it onto the bed, remove the packaging, and allow 24 hours for it to expand fully before first use.

Can I cancel or return my order?

Beds made to your chosen size, fabric and colour are personalised, so they cannot be cancelled once production starts — faulty goods are always covered. Unopened, non-personalised items such as mattresses can be returned within 14 days of delivery. See cancellations & returns.

What warranty do I get?

Every product carries a 1 year manufacturer’s warranty against manufacturing defects, in addition to your statutory rights under the Consumer Rights Act 2015.

Is there an NHS discount?

Yes. UK NHS staff can use code NHS10 at checkout for 10% off product prices (not delivery extras). We may ask for proof of employment.

How do I pay?

By debit or credit card through Stripe’s secure, encrypted checkout. We never see or store your full card number. All prices include VAT at 20%.

Can I visit a showroom?

Showroom visits are by appointment in Hungerford, Berkshire. Contact us to arrange a time.

Still unsure? Write to us, read our buying guides, or order a fabric swatch.